1. General Policy

All bookings made with The Deep Ocean Wellness Center are subject to this Refund Policy.

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2. No Refund After Service

• Once a service has been completed, no refunds will be issued.

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3. Cancellation Policy

• Cancellations must be made at least 2 hours before the appointment.
• Eligible cancellations may:
  
  • Be rescheduled, OR
  • Receive a refund (if prepaid)

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4. Late Cancellation / No Show

• Failure to attend without prior notice will be treated as a no-show.
• No refund or reschedule will be provided in such cases.

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5. Advance Payments

• Advance payments are:
  
  • Non-refundable in case of late cancellation or no-show
  • Adjustable against future bookings (only if cancelled on time)

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6. Service Dissatisfaction

• If you are not satisfied:
  
  • Please inform us immediately during the session
  • We will attempt to resolve it (adjustment / therapist change)
• Refunds will not be provided after service completion

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7. Technical / Payment Errors

• In case of duplicate payments or technical issues:
  
  • Refund will be processed within 5–7 working days

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8. Refund Mode

• Refunds will be processed via the original payment method.

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9. Management Rights

• The management reserves the right to:
  
  • Deny refund requests that violate policy
  • Modify the refund policy at any time